[Rochelle Yoshida](https://www.linkedin.com/in/rochelleyoshida)

VP of Client Experience at Ontraport

- Job title: VP of Client Experience
- Location: Santa Barbara, California, United States
- State: California
- School: University of California, Santa Barbara
- Skills: Leadership, Management, Sales, Marketing, Account Management, Email Marketing, CRM, Project Management, Social Media, Online Marketing, Public Speaking, Customer Service, Microsoft Office, Entrepreneurship, Training, Social Networking, Marketing Automation, Public Relations, Sales Process, Team Building, Advertising, Direct Marketing, Online Advertising, Medical Devices, Customer Service Management, Singing, Solution Selling, SaaS, Music, Customer Relationship Management (CRM)

Education

- University of California, Santa Barbara
- 1994 - 1999
- Url: https://www.linkedin.com/company/5372/
- East Asian Studies
- Degree: Bachelor of Arts (B.A.)

- Santa Barbara City College
- Url: https://www.linkedin.com/company/20561/

Works for

- Company: Ontraport
- Aug 2019 - present
- Url: https://www.linkedin.com/company/2597064
- title: VP of Client Experience
- Santa Barbara, California
- Url: https://www.linkedin.com/company/2597064

- Company: Ontraport
- Oct 2018 - Aug 2019
- Url: https://www.linkedin.com/company/2597064
- title: VP of Sales
- Url: https://www.linkedin.com/company/2597064

- Company: ONTRAPORT
- Oct 2015 - Oct 2018
- Url: https://www.linkedin.com/company/2597064
- title: Director of Product Engagement
- Ensure remarkable experiences by overseeing product training, community management, feature release process and training, product collateral, product integrations and product usage/reporting. - Product Training: Manage curriculum, teach all Certification and Bootcamp courses, New Hire Training classes, internal department new feature training, produce scripts and deliver all video workshop, - Community Management: Create, maintain and execute Facebook user community content calendar, increase engagement in community, oversee and maintain standards for online communities. - Product Collateral: Ensure all collateral is cohesive and up-to-date including Help Desk macros, In-App Step-by-Step projects, Knowledge base articles, Integration articles, and Q&A Forum. - Integrations: Manage communications between integration partners, all sandbox requests, test and confirm integrations are complete, create documentation on integrations, execute co-marketing opportunities.
- Url: https://www.linkedin.com/company/2597064

- Company: ONTRAPORT
- Apr 2015 - Sep 2015
- Url: https://www.linkedin.com/company/2597064
- title: Director of Client Development
- • Train Certified Consultants, New Hires, and Bootcamp students • Create curriculum and launch workshop series • Negotiate integrations marketing launches
- Santa Barbara, California Area
- Url: https://www.linkedin.com/company/2597064

- Company: ONTRAPORT
- Sep 2014 - Apr 2015
- Url: https://www.linkedin.com/company/2597064
- title: Vice President of Partner Programs
- • Launched new Partner Programs department • Improved operations of department by creating policies and procedures • Built positive and lucrative relationships with existing partners • Manage integrations project management between Development, Growth, Client Services and Content Teams
- Santa Barbara, California Area
- Url: https://www.linkedin.com/company/2597064

- Company: Ontraport
- Jun 2012 - Sep 2014
- Url: https://www.linkedin.com/company/2597064
- title: Vice President of Client Experience
- • Resolved VIP and escalated customer support challenges • Increased revenue by obtaining highest number of sales from event • Created and implemented Sales Training Program • Trained, mentored and managed team members for support, on-boarding, and sales • Achieved 86% close ratio in personal sales
- Santa Barbara, California Area
- Url: https://www.linkedin.com/company/2597064

- Company: Ontraport
- Oct 2010 - Jun 2012
- Url: https://www.linkedin.com/company/2597064
- title: Director of Professional Services
- • Created and launched new Professional Services department • Ensure high quality and timely services of client projects • Prospect, Follow-Up, Sell and Close leads
- Santa Barbara, California Area
- Url: https://www.linkedin.com/company/2597064

- Company: Sientra, Inc.
- Jan 2008 - Oct 2010
- Url: https://www.linkedin.com/company/316610
- title: Customer Service Manager
- Sientra, a privately-held medical device company focused on the aesthetic and plastic surgery markets. "We understand dedication. That's why we cater exclusively to board-certified plastic surgeons. As you deliver on the high expectations of your patients each day, we'll be doing the same for you with innovative products and unsurpassed service". Responsibilities included: • Deliver exceptional telephone and written customer service. Maintain detailed records of interactions with customers. • Develop and implement standard operating procedures, work instructions, training and hiring protocols. • Execute phenomenal customer service skills to each interaction and respond to inquiries by providing accurate information on pricing, availability, scheduling, terms, conditions and status. • Build and maintain client relationships by providing prompt and accurate service so as to promote customer loyalty. • Support the finance team to resolve billing disputes, credit holds, and credit card authorizations. • Resolve ordering and shipping issues as well as customer complaints. • Respond appropriately to initiate return merchandise authorization, credits, and replacements. • Manage and troubleshoot phone system, servers, and computers.
- Santa Barbara, California Area
- Url: https://www.linkedin.com/company/316610

- Company: International Sports Sciences Association
- Aug 1999 - Jan 2008
- title: Director of Virtual Operations
- The International Sports Sciences Association (ISSA) is a distance education institution and certifying agency committed to our students' fitness education and professional goals. • Hold full responsibility for virtual sales representative division through direct training, leadership, and supervision of administrative assistant and 18 representatives across the United States. • Developed virtual division from a staff of 4 to 18 in one year. In charge of training, policy formulation, goal setting and sustaining the growth of the division. • Grew division from 0% to 60% of company sales revenue over a year. • Directed and implemented a company's public relations strategies. • Managed media relations, announcements, editorial placement, and speaking opportunities. • Created and implemented advertising/marketing reports to determine advertising success. • Planned, coordinated, and attended all aspects of tradeshows from vendor relations, booth design and set-up, product selection, packaging, and shipment, to post-tradeshow marketing efforts. • Managed and maintained direct marketing efforts for seminars including autodialers, direct mail and email campaigns. • Cultivated corporate relationships between health clubs and ISSA to establish increased credibility and acceptance.
- Carpinteria, CA